1. We deliver electronically
Every product we sell is a software licence. We do not ship physical media or boxes. After your order is accepted we email an activation key (a Certificate of Authenticity) to the email address on the order. That email is the delivery.
This applies on both elite-software.co.uk and license-dock.com.
2. How fast we deliver
Typical timings:
| Payment method | Delivery |
|---|---|
| Card (Visa, Mastercard, Amex, Apple Pay, Google Pay) | Usually within minutes. Up to 1 working day if the payment requires manual review. |
| BACS bank transfer | Same working day, once we confirm funds. Quote your order code as the reference. |
| Pay-on-Account (approved business accounts) | Same working day on order placement, within your agreed limit. |
| Card pre-authorisation hold (approved Net-7 credit accounts) | Same working day; capture occurs automatically on the due date. |
| Custom / bespoke quote | Per the timing on the Quote. |
Lead times are estimates, not contractual deadlines, unless we expressly agree otherwise in writing.
3. What gets delivered
The delivery email contains:
- Your order code and a link to your account where the key(s) are also stored;
- The activation key(s) / Certificate(s) of Authenticity for each licence;
- Installation and activation instructions, or a link to them;
- The VAT invoice (also viewable in your account).
Licence keys are also persisted to your account at /account/orders/ — you can retrieve them any time, even if the original email is lost.
4. Risk and title
Risk in the licence key passes to you on delivery (when we send the email). Title in the licence rights passes on full payment by cleared funds. You should not activate or distribute a key for which we have not yet been paid.
5. Where we don't deliver
We cannot fulfil orders where:
- The customer or the destination is in a jurisdiction subject to UK, EU, US or UN sanctions affecting software exports;
- The order fails our anti-fraud screening on a basis we cannot resolve;
- The publisher's licensing terms exclude the destination or the buyer's use-case;
- You are not the original purchaser or authorised contact (we will not redirect a delivery to a different email without verification).
Where we cannot fulfil an order, we will refund any payment in full.
6. If your delivery email doesn't arrive
- Check your spam / junk / quarantine folder. Activation-key emails are sometimes filtered by corporate anti-spam appliances. Mark them as “not spam” so future emails arrive cleanly.
- Add our sending domains to your safe-sender list:
eliteenterprisesoftware.comandelite-software.co.uk. - Check your account. Sign in at /account/orders/ — the licence key(s) for every order placed against your account are stored there.
- Contact us. If the key isn't in your inbox or your account within the typical window, email sales@eliteenterprisesoftware.com with the order code. We will re-issue the email or surface the key from your account record — same working day.
7. If activation fails
Report any activation failure within 30 days of delivery (later if the issue could not reasonably have been spotted earlier). We will issue a replacement key within one working day of you reporting it. See our Return & Refund Policy for the full process and your statutory rights under the Consumer Rights Act 2015 (consumer purchases) or our Wholesale & Business Terms (B2B orders).
8. Business / wholesale deliveries
For business-to-business orders placed through the wholesale order pad or under an open Purchase Order, delivery follows the same electronic flow above. The order's PO number, cost-centre, project code, approver and delivery notes (where you've supplied them) appear on the order confirmation, invoice and licence-delivery emails so your AP team can reconcile.
See /business/portal/wholesale/ for the order pad and /business/terms/ for the binding terms.
9. Contact
sales@eliteenterprisesoftware.com · +44 178 040 7564 · HULO Global Limited, Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.