Terms and Conditions

1. Who we are

elite-software.co.uk (the “Site”) is operated by HULO Global Limited (“we”, “us”, “elite”).

Legal entity

HULO Global Limited

VAT registration

GB 406 9289 73

Registered office

Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

Sales

sales@eliteenterprisesoftware.com

Telephone

+44 178 040 7564

2. About these terms

These terms apply to your access to the Site and any purchase you make. By using the Site or placing an order you accept these terms. We may update them from time to time; the version applicable to your order is the one in force at the time you placed it, and we keep older versions on request.

Nothing in these terms limits your statutory rights as a consumer — particularly under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Unfair Contract Terms Act 1977.

3. What we sell

We sell software licences — predominantly Microsoft software, sourced through Microsoft's Cloud Solution Provider (CSP) programme and other authorised channels. The licence is delivered to you electronically as an activation key (a Certificate of Authenticity); we do not ship physical media.

The software itself is governed by the publisher's end-user licence agreement (EULA). The EULA forms a separate contract between you and the publisher; we are not party to it. By activating the key you accept the EULA in respect of that licence.

4. Placing an order

1. You select products, complete your details and submit your order.
2. Your order is an offer to buy from us. A contract forms only when we accept the order — by sending you an order confirmation email, by raising an invoice, or by despatching the licence key, whichever happens first.
3. We may decline any order at our discretion, including where we suspect fraud, where stock is unavailable, where the order cannot be fulfilled in your country, or where it would put us in breach of sanctions or other law. If we do, we will refund any payment in full.

5. Prices, VAT and payment

• Prices on the Site are in pounds sterling (£), inclusive of UK VAT at the prevailing rate. Where you switch the displayed currency, prices are converted indicatively and the £ amount on your invoice is final.
• Payment is taken at order placement (card / Apple Pay / Google Pay through Stripe or Braintree).
• We do not store card numbers. Payment is processed by our PCI-DSS-compliant payment processors.
• We may run automated fraud checks at checkout (IP reputation, address verification, sanctions screening). An order flagged as high risk may be delayed or refused; we may ask for additional verification before we deliver.
• Promotional prices and discount codes are subject to the terms shown with the offer and cannot be combined unless we say so.

6. Catalogue accuracy & pricing errors

We try to keep the catalogue accurate, but software publishers can rename, retire or substitute SKUs at short notice. Where a price displayed on the Site is manifestly incorrect (an obvious typographical error), we are not obliged to fulfil the order at that price and will contact you to either re-confirm at the correct price or cancel the order with a full refund.

7. Delivery

Licence keys are delivered electronically to the email address on your order. Typical timing is within minutes of order confirmation and at most one working day. If your payment method requires manual review (large orders and certain card-issuer flags), delivery happens once the review completes.

You are responsible for monitoring the delivery inbox and for adding our sending domains to your safe-sender list if your mail provider's anti-spam is particularly strict. Failure to monitor the inbox does not delay or void delivery.

Full delivery detail in our Delivery Terms.

8. Your right to cancel (consumer cooling-off)

For most distance-sale purchases consumers have 14 days to cancel without giving a reason (Consumer Contracts Regulations 2013).

For digital content supplied electronically (which is what a licence key is), the right to cancel ends as soon as supply has begun with your express consent and your acknowledgement that you lose the cancellation right. At checkout you are asked to acknowledge this. If you have not yet received the licence key — for example, payment is still pending — you may still cancel.

How to cancel before delivery: email sales@eliteenterprisesoftware.com with your order code stating you wish to cancel under the Consumer Contracts Regulations 2013. We refund within 14 days using the original payment method.

Full detail in our Return & Refund Policy.

9. Your statutory rights if something's wrong

Under the Consumer Rights Act 2015, the licence we supply must be:

• of satisfactory quality;
• fit for any purpose you made known to us before buying;
• as described in the product listing.

If it's not, you are entitled to a free repair or replacement (for a licence, normally a replacement key); or, if that's impossible or causes significant inconvenience, a price reduction or a full refund. If a faulty key causes damage to your device or other digital content, you may also have a claim for compensation (Consumer Rights Act 2015, s. 46).

Tell us as soon as you reasonably can. Activation problems reported within 30 days of delivery are replaced free under our standard process; later reports are still covered by your statutory rights for as long as the licence is supposed to function.

10. Title and risk

Title in the licence (the rights we transfer to you to the extent permitted by the publisher) passes on full payment by cleared funds. Risk in the licence key passes on delivery of the key to your email address.

11. Chargebacks & fraud

We take fraud seriously. Where an order is paid for with a stolen card or where a chargeback is opened in bad faith (for example, after the licence key has been activated and is functioning correctly), we may:

• Provide evidence to your card issuer to defend the chargeback;
• Suspend your account and refuse future orders;
• Refer the matter to our recovery process and, where appropriate, to law enforcement under the Fraud Act 2006.

If you have any concern about an order, please contact us directly first — we will always try to resolve fairly.

12. Your account

• You are responsible for the security of your account credentials. Use a strong, unique password and enable multi-factor authentication where offered.
• Tell us promptly if you think your account has been compromised.
• You may not share your account with someone outside your household, or with another business / individual not authorised by you.
• We may suspend or terminate accounts that we reasonably believe are being misused (e.g. chargeback abuse, sharing licence keys outside the EULA, attempted resale to third parties without authorisation).

13. Acceptable use of the Site

You agree not to use the Site to:

• break any law, including computer-misuse, fraud, sanctions and consumer-protection law;
• upload or transmit malware, viruses or any code that could damage our systems or any user's;
• scrape, crawl or harvest data from the Site at a rate that affects availability for other users;
• circumvent any security or authentication mechanism;
• attempt to access another user's account or order;
• resell, sub-license or distribute licence keys in breach of the publisher's EULA or applicable competition / re-sale rules.

14. Intellectual property

All intellectual property in the software belongs to the publisher. Your right to use the software is the licence the publisher grants you under the EULA. We transfer to you only the rights stated on the order.

All intellectual property in the Site — our trade marks, brand assets, copy, design, code, the wholesale order pad and other product-page features — belongs to us or our licensors. You may not copy, reverse-engineer or redistribute any of it without our prior written consent.

15. Reviews and user contributions

If you post a review or other content on the Site, you grant us a non-exclusive, royalty-free licence to use, reproduce and display it for the operation and promotion of the Site. You confirm that the content is your own (or that you have permission to post it), that it is honest and accurate, and that it complies with law. We may moderate, edit or remove content that breaks these rules.

16. Availability of the Site

We aim to keep the Site available but do not guarantee uninterrupted access. We may suspend access for maintenance, security or where required by law. We are not liable for any inability to access the Site that is outside our reasonable control (see force majeure below).

17. Limitation of our liability

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights as a consumer;
• any other liability that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

• Our total liability for any order is limited to the price you paid for that order;
• We are not liable for losses that are not a foreseeable consequence of our breach;
• We are not liable for any business loss (loss of profit, loss of business, business interruption) — these terms cover consumer purchases.

This clause is subject to the test of reasonableness under the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015 — nothing here removes a right those statutes give you.

18. Data protection

How we use personal data is set out in our Privacy Policy and our use of cookies in the Cookies Policy.

19. Force majeure

We are not liable for any failure to perform an obligation under these terms that is caused by an event outside our reasonable control — including but not limited to: acts of God, war, terrorism, riot, pandemic or other public-health emergency, government action, sanctions, internet outages affecting third-party infrastructure, publisher outages, cyber-attacks on third-party systems we rely on, or shortage of supply at the publisher level.

20. Notices

Routine notices (order confirmations, invoices, shipping status) are given by email. Formal notices to us should go to sales@eliteenterprisesoftware.com with a copy by post to our registered office. We send formal notices to you at the email address on your account.

21. Complaints and dispute resolution

If you have a complaint, please raise it first with our support team — we want the chance to fix it. If we cannot reach agreement, you have a number of routes available:

• Claim under your statutory consumer rights in the County Court (England & Wales) or under the Money Claim Online service;
• Citizens Advice and Trading Standards in your local authority;
• Your card issuer (chargeback) where appropriate.

We are not currently signed up to a sector-specific alternative dispute-resolution (ADR) scheme.

22. Severability and waiver

If any provision of these terms is found by a court to be unenforceable, the remaining provisions remain in force. A delay or failure by us to enforce a right is not a waiver of that right.

23. Assignment

You may not transfer your rights under these terms without our prior written consent. We may transfer ours (for example as part of a sale or restructure) on reasonable notice.

24. Third-party rights

No person other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.

25. Governing law and jurisdiction

These terms and any dispute arising under them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction — consumers based in Northern Ireland or Scotland may alternatively bring proceedings in their own jurisdiction if they wish.

26. Contact

sales@eliteenterprisesoftware.com · +44 178 040 7564 · HULO Global Limited, Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.